Every product at Tura Turi has been designed and made with a lot of love, and we hope you will not need to use this page :)
NON REFUNDABLE / RETURNABLE / EXCHANGE ITEMS
1. For reasons of hygiene, we allow no return or exchange of Malmal Swaddles, Bibs and Burp Cloths.
2. Onesies and Sleepsuits for babies are eligible for exchanges only
3. Items bought on sale from our 33% Sale section are not eligible for return or exchange.
4. Items from limited edition collections like Holi and Christmas are eligible for exchanges only, and not returns
5. Unstiched Fabric is not eligible for return or exchange
CANCELLATION
If you have placed an order by mistake and want to cancel it, please email us immediately at piyalenterprises@gmail.com with 'ORDER CANCELLATION' in the subject line. Please mention your order number at the time of cancellation.
- If we have not yet dispatched your order, we will cancel the order and arrange for a complete refund within 7 working days.
- If you cancel your order after we ship out the product, shipping charges will be deducted, and you will be refunded for the item shopped.
RETURNS & EXCHANGES
Sometimes when you shop online, you may go wrong with the size you buy. Especially when you're buying pure non-stretch malmal for babies. No worries! We are happy to exchange for size / design.
- You can raise a returns request at the link given below, withing 7 days of receiving your order - https://where-stories-come-alive.myshopify.com/apps/return_prime
- Please raise your returns request within 7 days of receiving your order
- Once we receive your returns request, we will arrange for the returns pick up. Please keep the item packed with original bill and tags.
- No return and exchange request would be accepted if it is raised after 7 days of receiving the shipment.
- All exchanges will be done after we receive the returns and check it for any damages.
- If you want to exchange your product with another product of lower value, we will ship the desired product / size. You will be issued a credit note for the balance amount, to use on your next purchase
- If you want to exchange your product with another design/product of higher value, we will send you a payment link for the balance amount. Upon payment, your new order will be confirmed and shipped out. CoD is not available during exchange transactions.
- Products received back by us in a damaged state will not be eligible for an exchange
- Please note that this entire process could take up to 10-12 days. If you need a new size sooner, please place a fresh order, and mark your previous order as a return. We will refund you for the older order, once we receive it (please see section on Refunds)
REFUNDS
1. Shipping and COD charges are not refundable. You will be refunded only for the product being returned. For orders that availed of free shipping during initial purchase, a shipping fee of Rs. 75 will be deducted while issuing a refund. For COD orders, Rs 125 (Shipping + COD) will be deducted from final refund.
2. You can raise a returns request at the link given below, within 7 days of receiving your order, and choose the ‘Refund’ option - https://where-stories-come-alive.myshopify.com/apps/return_prime
3. Please raise your returns request within 7 days of receiving your order
4. Once we receive your returns request, we will arrange for the returns pick up. Please keep the item packed with original bill and tags.
5. No return and refund request would be accepted if it is raised after 7 days of receiving the shipment.
6. Once we receive your return, we will check for damages, and issue your refund within 7 working days.
7. Products received back by us in a damaged state will not be eligible for a refund
8. If you have entered a wrong address / phone number and the product is returned to us, we will issue a refund after deducting the shipping and returns cost.
COD Undelivered Returns
We offer COD to all our customers across India.
COD charges will be calculated at cart checkout.
If you have ordered via COD but not accepted the delivery at final destination, we reserve the right to cancel further COD orders from your account. However, you can continue to place prepaid orders for easy shopping.
* Unstitched Fabrics are not eligible for COD orders.
DAMAGED / MISSING ITEMS IN ORDER
If the products you receive are damaged or there are missing items, then please mail us at piyalenterprises@gmail.com and send us an image as well as an unpacking video. This will help us investigate the claim and help you with a quick resolution.
UNSTITCHED FABRIC, MUSLIN SWADDLES & BURP CLOTHS
We do NOT accept returns on Muslin Swaddles, Cotton Bibs and Burp Cloths for reasons of hygiene.
We do not accept returns on Unsitched Fabric
Do have a look at our FAQs page for more information
